Games ยท ๐ Global
Steam Refund Eligibility Checker
Check Steam game refund eligibility: 14-day and 2-hour rule with edge cases (Early Access, Season Pass, DLC).
About this tool
Steam Refund Eligibility Checker decides whether a Steam purchase qualifies for a refund using the 14-day / 2-hour standard rule plus edge cases for pre-orders, Early Access, DLC, season passes, bundles, in-game purchases, Wallet/Gift Cards, and playtests. Results land in four buckets: auto-approve, manual review with reason, auto-reject, or instant 100% refund. It also flags VAC bans, region/payment changes within 24h, and refund-channel timing by payment method. Final decisions are Valve's; the tool runs fully client-side. Bilingual KO / EN โ useful as a guide page for international viewers.
Use cases
Scenario 1
Refund within first 2 hours of launch
After 1.5 hours of playtime on a fresh launch with crashes, instantly check whether auto-approval applies.
Scenario 2
Pre-order โ 100% refund before launch
Verify that pre-launch pre-order refunds are 100% no-questions-asked, and learn the cutoff after release reverts to the 14-day rule.
Scenario 3
DLC only refund
Check whether a character DLC unused for any playtime can be refunded while keeping the base game.
Scenario 4
Early Access โ same 14-day rule
Confirm Early Access titles follow the same 14-day / 2-hour rule as regular games.
Scenario 5
Trying to refund a VAC-banned title
See an instant "not refundable" verdict for a VAC-banned title โ even within 14 days.
Features
- 14-day / 2-hour standard rule + 9 edge cases auto-decided
- 4-bucket verdict (auto-approve / manual review / auto-reject / instant 100%)
- Refund-channel timing (card / pay / wallet) shown
- Explicit rejection causes โ VAC ban, 24h env change
- Bilingual KO / EN + result PNG card
- No Valve login / OAuth โ fully in-browser
Frequently asked
- Q. Is refund impossible after 2 hours?
- A. Auto-approval no, but submitting with cause (crashes, false advertising, dead servers) often leads to manual approval. The tool flags it as "manual review recommended".
- Q. How do pre-orders refund?
- A. Before release, 100% no-questions-asked. After release, the standard 14-day / 2-hour rule kicks in โ over 2 hours on launch day complicates refunds.
- Q. Where does the refund go?
- A. Back to the original payment method โ card 5โ7 business days, KakaoPay/NaverPay 1โ3 days, Steam Wallet instant. You can opt for wallet credit.
- Q. Does the tool access my Steam account?
- A. No โ it only uses what you type (game type, purchase date, playtime). No Steam API calls, all logic runs in your browser.
- Q. Is this an official Valve tool?
- A. No. Steamยฎ is a Valve trademark; this is an unaffiliated guide. Final refund decisions rest with Steam Support.
Sources / references
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How we run it / disclaimer
This tool is advisory and does not constitute legal, tax, medical, or financial advice. All calculations and document generation run in your browser; inputs are never sent to a server. Ads follow Google AdSense policy and are kept separate from tool accuracy.