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Steam Refund Eligibility Checker

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Check Steam game refund eligibility: 14-day and 2-hour rule with edge cases (Early Access, Season Pass, DLC).

About this tool

Steam Refund Eligibility Checker decides whether a Steam purchase qualifies for a refund using the 14-day / 2-hour standard rule plus edge cases for pre-orders, Early Access, DLC, season passes, bundles, in-game purchases, Wallet/Gift Cards, and playtests. Results land in four buckets: auto-approve, manual review with reason, auto-reject, or instant 100% refund. It also flags VAC bans, region/payment changes within 24h, and refund-channel timing by payment method. Final decisions are Valve's; the tool runs fully client-side. Bilingual KO / EN โ€” useful as a guide page for international viewers.

Use cases

Scenario 1

Refund within first 2 hours of launch

After 1.5 hours of playtime on a fresh launch with crashes, instantly check whether auto-approval applies.

Scenario 2

Pre-order โ€” 100% refund before launch

Verify that pre-launch pre-order refunds are 100% no-questions-asked, and learn the cutoff after release reverts to the 14-day rule.

Scenario 3

DLC only refund

Check whether a character DLC unused for any playtime can be refunded while keeping the base game.

Scenario 4

Early Access โ€” same 14-day rule

Confirm Early Access titles follow the same 14-day / 2-hour rule as regular games.

Scenario 5

Trying to refund a VAC-banned title

See an instant "not refundable" verdict for a VAC-banned title โ€” even within 14 days.

Features

  • 14-day / 2-hour standard rule + 9 edge cases auto-decided
  • 4-bucket verdict (auto-approve / manual review / auto-reject / instant 100%)
  • Refund-channel timing (card / pay / wallet) shown
  • Explicit rejection causes โ€” VAC ban, 24h env change
  • Bilingual KO / EN + result PNG card
  • No Valve login / OAuth โ€” fully in-browser

Frequently asked

Q. Is refund impossible after 2 hours?
A. Auto-approval no, but submitting with cause (crashes, false advertising, dead servers) often leads to manual approval. The tool flags it as "manual review recommended".
Q. How do pre-orders refund?
A. Before release, 100% no-questions-asked. After release, the standard 14-day / 2-hour rule kicks in โ€” over 2 hours on launch day complicates refunds.
Q. Where does the refund go?
A. Back to the original payment method โ€” card 5โ€“7 business days, KakaoPay/NaverPay 1โ€“3 days, Steam Wallet instant. You can opt for wallet credit.
Q. Does the tool access my Steam account?
A. No โ€” it only uses what you type (game type, purchase date, playtime). No Steam API calls, all logic runs in your browser.
Q. Is this an official Valve tool?
A. No. Steamยฎ is a Valve trademark; this is an unaffiliated guide. Final refund decisions rest with Steam Support.

Sources / references

Related tools

How we run it / disclaimer

This tool is advisory and does not constitute legal, tax, medical, or financial advice. All calculations and document generation run in your browser; inputs are never sent to a server. Ads follow Google AdSense policy and are kept separate from tool accuracy.